SOCIVRA · Complaints Management
Complaint Management System for Housing Societies
Street lights, water leaks, garbage collection: in most societies complaints arrive by phone or WhatsApp and get lost. SOCIVRA gives every complaint a ticket, an owner and a status.
The problem
- Complaints received by phone and WhatsApp, then forgotten
- Residents don't know whether anyone is working on their issue
- No record of which department is responsible
- Management can't see response times or recurring problems
What SOCIVRA includes
- Complaint tickets from the mobile app
- Routing by department and category
- Auto-assignment by lowest workload
- Reassignment by staff
- SLA status tracking
- Monitoring for administration
How It Works
Complaints Management, step by step.
Resident creates a ticket
Residents raise a complaint ticket from the SOCIVRA mobile app.
Routed to the right team
The ticket reaches the relevant department and group/category automatically.
Auto-assigned by workload
SOCIVRA assigns it to the staff member with the lowest workload; staff can reassign later.
Tracked against SLA
SLA status is visible, and administration monitors every ticket.
FAQ
Frequently asked questions
How do residents submit complaints?
From the SOCIVRA mobile app, by creating a complaint ticket in the relevant category.
How is a complaint assigned?
It is routed to the relevant department and group, then auto-assigned to the staff member with the lowest workload. Staff can reassign it later.
Does SOCIVRA track SLAs?
Yes. Every complaint works against an SLA and its SLA status is visible to staff and administration.
More SOCIVRA modules
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